Refund and Returns Policy for Mart.DPSMultanTeam
At Mart.DPSMultanTeam, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our Refund and Returns Policy is here to help. Please read the following details carefully.
Eligibility for Returns
We accept returns under the following conditions:
Product Condition:
Items must be unused, in their original packaging, and in the same condition as when received.
Products that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
Timeframe:
Returns must be initiated within 7 days of receiving the product.
Non-Returnable Items:
Certain items such as perishable goods, custom-made products, and personal care items are non-returnable.
Digital goods, gift cards, and clearance items are also not eligible for return.
How to Request a Return
Contact Us:
Email us at dpsmultanteam.online@gmail.com with your order details, reason for return, and any supporting pictures (if applicable).
Alternatively, you can call our customer support at +92 307 8930394
Approval Process:
Once your return request is reviewed and approved, you will receive a return authorization and instructions on how to send the item back.
Shipping Returns:
Customers are responsible for shipping costs for returning items unless the return is due to our error (e.g., wrong or defective item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
Refund Method:
Refunds will be processed back to the original payment method within 7-10 business days.
If your payment method does not support refunds, we will issue store credit.
Deductions:
Any shipping fees paid during the original purchase are non-refundable unless the return is due to our error.
Delayed or Missing Refunds:
If you haven’t received your refund after the processing period, please check with your bank or payment provider. If the issue persists, contact us for assistance.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at dpsmultanteam.online@gmail.com or call our customer support.
Important Notes
Ensure all returned items are packed securely to avoid damage during transit.
For bulk or high-value orders, additional terms may apply, which will be communicated at the time of purchase.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
Email: dpsmultanteam.online@gmail.com
Phone: +92 307 8930394
Mailing Address: DPS Multan Team, Chungi #6, Pace N Pace Shopping Mall 2nd Floor, Multan
We value your trust and strive to provide the best shopping experience possible.